Refund and Returns Policy

Refund and Returns Policy

Effective Date: 1/7/2025

Thank you for choosing HSE STUDY GUIDE as your trusted platform for safety learning resources.

We aim to provide high-quality digital products that support professionals in achieving their health and safety goals. Please read our Refund and Returns Policy carefully before making any purchase.

1. Digital Products – No Returns

All products available on www.hsestudyguide.com are digitally delivered via email or instant download. As digital content cannot be physically returned, we do not accept returns or exchanges once the product has been accessed, downloaded, or delivered.

2. Refund Policy

We offer refunds only in limited circumstances, including:

  • Duplicate Purchase: You unintentionally purchased the same product more than once.
  • Technical Failure: You did not receive the download or access link and our support team could not resolve the issue within 3 business days.
  • Incorrect Product Purchase (Unaccessed): You bought the wrong product but have not downloaded or opened it.

To qualify for a refund, you must submit a request within 7 days of the original purchase.

3. How to Request a Refund

If you believe you are eligible for a refund, please send your request to:

📧 Email: hsestudyguide@gmail.com

Include:

  • Your full name
  • Order reference number
  • Date of purchase
  • Reason for refund
  • Proof of payment (e.g., screenshot of transaction)

Our support team will review your request and respond within 3–5 business days.

4. Non-Refundable Cases

We do not offer refunds under the following conditions:

  • You changed your mind after purchase
  • You misunderstood the product features or content
  • You lack the necessary device/software to use the digital file
  • You expected a physical item instead of a digital download
  • You did not read the full product description before buying

5. Support with Digital Downloads

If you’re having trouble downloading or accessing your file, we’re here to help.

📩 Email: hsestudyguide@gmail.com

We strive to provide prompt assistance and ensure you get full access to your purchased resources.

6. Policy Changes

We may update or modify this Refund and Returns Policy at any time without prior notice. Changes will be reflected on this page with a new effective date. We encourage users to review this page periodically.

7. Contact Us

For any questions or concerns about this policy or your purchase, please reach out:

🌐 Website: www.hsestudyguide.com
📧 Email: hsestudyguide@gmail.com
📺 YouTube: HSE STUDY GUIDE

We value your satisfaction and trust. Our mission is to deliver impactful digital safety resources that help you learn smarter and pass your exams with confidence.